- Book time
- The standard number of hours a repair guide says a typical technician needs for a job.
- Labor rate
- The amount a shop charges per hour of labor.
- OEM
- Original equipment manufacturer; parts made by or for the car's maker.
- Aftermarket part
- A part made by a company other than the car's maker.
- Remanufactured
- A used part rebuilt to work like new.
- Diagnostic fee
- A charge for finding the cause of a problem.
- VIN
- Vehicle identification number, a 17-character code unique to your car.
- Recall
- A safety repair the maker must fix for free.
- Work order
- The document you sign that authorizes the shop to work on your car.
- ASE certification
- A credential showing a technician passed tests in specific repair areas.
- Lemon law
- A state law that helps buyers of new vehicles with repeated, unfixable defects.
Glossary
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