Frequently asked questions
Is it normal to pay for a diagnosis?
Yes. Finding a problem takes skilled time and tools. Ask if the fee is credited toward the repair.
Can a shop charge more than the estimate?
Many states require your approval before a shop goes above the estimate by more than a set amount. Check your state's rules.
Should I always choose the cheapest quote?
Not always. Compare part types, labor hours and warranties. A slightly higher price with a longer warranty can be the better deal.
Can I bring my own parts?
Some shops allow it, but they may charge more labor and will usually not warranty the part.
Does using an independent shop void my car's warranty?
Generally no. The maker usually cannot void your warranty just because you used another shop, unless that work caused the problem.
How do I know if a part was really replaced?
Ask for the old parts back when you approve the work, and check the invoice for part numbers.
What does a check engine code tell me?
A code points to a system or sensor that reported a problem. It is a starting point; a technician still needs to find the cause.
Are recall repairs really free?
Yes. Safety recall repairs are done free at a dealer for your car's brand.
Can the shop keep my car if I dispute the bill?
In many states, a shop can hold a car until the bill is paid. Paying under protest may let you get the car and keep disputing.
How often should I get a second opinion?
It is worth it for any large repair or when you are unsure the repair is needed.
What if the problem comes back?
Return to the same shop with your invoice and ask them to honor the repair warranty.
What is a fair labor rate?
It varies widely by region and shop type. Call a few local shops to learn the typical range near you.